C-GCS Remote ID Troubleshooting

If remote ID issues are resulting in an "Open Drone ID" error in your flight software messages, follow the steps below:

In HA Ground Control, click the HA logo in the top left corner → "Application Settings" → General sidebar tab → scroll to "Miscellaneous" → verify "Enable Remote ID" is checked.

Next, select the Remote ID sidebar tab and verify your settings. Basic ID should be 18136(vehicle model – H6E or H8E)(VIN). Select the appropriate COM port for your Garmin or GLONASS USB, which can be found in the Windows "Device Manager" under Ports.

If issues persist with a Garmin device, navigate to the Windows Bluetooth devices menu. Remove the Garmin GLO 2 device and re-pair it via "Add Bluetooth or other Device". The Garmin GLO 2 will create four COM ports in sequential order. Attempt to establish connection in HA Ground Control using the correct port. If none of these steps resolve the issue, please submit a ticket.