HereLink Radio Troubleshooting

• Visual Inspection: Inspect your vehicle and Herelink controller to make sure the antennae are installed and undamaged.
• Avionics Inspection: Find the Herelink mounted on the outside front of the vehicle. Remove the protective cover, inspect coaxial cable connection and wiring. Rapid LED flashing indicates transmission.
• Power Cycling: Power cycle the controller to refresh the radio and attempt reconnection.
• Pairing: Pull down from the top of the Herelink's screen, click "Herelink Settings" → "Radio Status". Verify values are populated. If no uplink is shown, press the pair button on the controller, then quickly press and hold the pair button on the air unit until an uplink rate is visible.
• Firmware Version: In the Herelink settings menu, navigate to the "AIRUNIT" tab and check the "Local" and "Air" version for firmware consistency. If none of these steps resolve the issue, please submit a ticket.