C-Navigator Connection Troubleshooting

CONNECTION TROUBLESHOOTING

RC Failsafe

If an RC failsafe is experienced when the aircraft has not been flown BVLOS, behind an obstruction, or is close in proximity to your launchsite, there is a possibility that either the antennas, coaxial cables, or radio is damaged. Allow the vehicle to RTL and once a connection is reestablished, attempt to replicate the issue.

Unable to connect to vehicle

Make sure the Microhard radio is powered on by checking the status LEDs on the Navbay mounted to the rear of the controller. Verify that the Navbay has adequate battery life and the blue LED is illuminated. If the radio was off, wait some time for the connection to be established.

If the battery life LED indicators are low or depleted but the charger was recently fully charged, please submit a support ticket.

Make sure no active Wi-Fi connections are present and turn Wi-Fi off in the Wi-Fi settings page.

If issues persist, open the NAVsuite app on the tablet's home screen. If the app fails to open and the batteries are fully charged, or connection over HAGC or NAVsuite has been intermittent, please submit a support ticket.

Loss of Video Stream (FPV)

Microhard equipped vehicles use the InVID IP Camera which streams video over ethernet. If video streaming is not present, determine if a new version of HAGC has been installed — the IP address may need to be entered into "Application Settings → General". If issues persist, check the power/ethernet cable on the rear of the camera and trace the cabling to the power distribution board and radio looking for disconnections or damaged wiring. If unresolved, submit a support ticket.

Power, Display, or other C-Navigator related issues

Issues such as inability to power on the C-Navigator, loss of display, or other issues not related to HAGC may require guided support or RMA. Please submit a support ticket.