C-GCS Connection Troubleshooting

CONNECTION TROUBLESHOOTING

Connection issues are typically related to one or more of the following factors: hardware, software, or interference.

RC Failsafe

If an RC failsafe is experienced, specifically when the aircraft has not been flown BVLOS, behind an obstruction, or is close in proximity to your launchsite, there is a possibility that either the antennas, coaxial cables, or radio is damaged and has a weak received signal-strength (RSSI). Allow the vehicle to RTL and once a connection is reestablished, attempt to replicate the issue. Please refer to the "Radios" section on this page for more information about radio troubleshooting.

If an RC failsafe is experienced while the vehicle is at range or BVLOS this may be due to a brief loss of connection. Allow the vehicle to RTL or establish manual control once the vehicle is within VLOS to determine if connection has been reestablished.

Unable to connect to vehicle

Make sure the radio (RF Design or Microhard) is powered on by checking the radios status LEDs. If no LEDs are present, flip the radio power switch to "on". Radio(s) and power switch(es) can be found beneath the keyboard.

• RFD 900MHz radios when transmitting and receiving will exhibit rapid blinking in intermittent patterns from the rear left of the radio mount/enclosure. If the RFD radio's LED is off or blinking in a slow steady pattern it indicates that there is no data being received. Please refer to the "Radios" section for more information.
• Microhard 2.4 GHz radios have three status LEDs in sequential order; when transmitting and receiving, they will exhibit rapid blinking in intermittent patterns. If the Microhard radio's LEDs are blinking in a sequential pattern from side to side it indicates there is no connection to the air unit. Please refer to the "Radios" section for more information.

Loss of Video Stream (FPV)

• First determine which radio your aircraft is equipped with: Herelink or Microhard.
• Herelink equipped vehicles use a CamPark FPV camera which streams video through a mini HDMI cable. If video streaming is not present, start by power cycling the CamPark FPV camera and removing the HDMI cable from the side of the camera. Once the camera has powered back on, remove it from its mount and enter the settings menu — press the menu button on the front until settings appears, navigate through the menu and locate both screen saver and power saver menus, change these to "OFF". Reinsert the HDMI cable and check your Herelink for video stream. If issues persist, check the HDMI channel on HAGC — in the bottom right corner of the screen, locate the tiny "cog" and press it. Make sure the HDMI channel selected matches the HDMI port used on the Herelink air unit. If video streaming has not been resolved, the next step would be to replace either the HDMI cable, FPV camera, or Herelink air unit, in that order. Please submit a support ticket for further instruction.
• Microhard equipped vehicles use the InVID IP Camera which streams video over ethernet. If video streaming is not present, determine if a new version of HAGC has been installed — this could mean the IP address has not been entered into the video streaming settings in "Application Settings → General". If issues persist, check the connection of the power/ethernet cable on the rear of the camera (for H6 models, mounted beneath the front of the vehicle; for H8 models, on top). Next, enter the avionics compartment and trace the cabling to the power distribution board and the radio looking for disconnections or damaged wiring. If issues have not been resolved, please submit a support ticket.

Power, Display, or other C-GCS related issues

Issues such as inability to power on the C-GCS, loss of display, or other issues that aren't related to HAGC may require guided support or RMA. Please submit a support ticket for further instruction.